Re: Damaged frame — follow-up

EM-10238·Jun 7, 2026, 10:04 PM

Re-opened

Yuki Tanaka

Customer since Sep 2020

Hanami Studio

yuki@hanamistudio.jp

+81 3 5555 7788

#JP-220411· May 12, 2026

delivered

FR-WAL-A2Walnut Frame A2
×2€145.00
DEL-INTInternational Delivery
×1€22.00

Total€312.00

AI draft reply

Original email

From Yuki Tanaka <yuki@hanamistudio.jp>

Hi,

The replacement frame from order JP-220411 arrived today but is also scratched along the bottom edge. This is the second time. Could we arrange a full refund instead?

Yuki

Instructions for AI

The AI will run tools, gather information, and re-draft the reply.

AI interaction history

· 2 events

AI Assistantpolicy_check: repeated_damage

22:04

2nd damage incident → eligible for immediate refund + goodwill credit.

AI Assistanttool_call: get_case_history
22:04
```
{ "order_number": "JP-220411" }
```