Refund for order #DE-558210 — still not received

EM-10241·Jun 8, 2026, 08:24 AM

Concept ready

Anna Schmidt

Customer since Mar 2021

Bauhaus Interiors GmbH

anna.schmidt@bauhausint.de

+49 30 558 4421

#DE-558210· May 4, 2026

returned

CH-OAK-02Oak Lounge Chair
×1€449.00
DEL-STDStandard Delivery
×1€40.00

Total€489.00

AI draft reply

Original email

From Anna Schmidt <anna.schmidt@bauhausint.de>

Hello,

I returned the Oak Lounge Chair on May 16 (DHL tracking 00340... delivered May 19). It has been three weeks now and I still don't see the refund on my credit card. Can you please check what is happening?

Best regards,
Anna Schmidt

Instructions for AI

The AI will run tools, gather information, and re-draft the reply.

AI interaction history

· 5 events

AI Assistantdraft_reply: generated

08:41

Combined order data + finance reply into draft.

← TeamSlack ← @sara.finance

08:41

Approved June 6, sent to Adyen yesterday. Should clear 3–5 business days.

→ TeamSlack → #finance

08:24

Hi finance team, is the refund for DE-558210 (€489) processed? Customer reports it has not arrived.

AI Assistanttool_return: get_order

08:24

{ "status": "returned", "return_received_at": "2026-05-19" }

AI Assistanttool_call: get_order
08:24
```
{ "order_number": "DE-558210" }
```